What Is a Hosted Call Center?
April 29, 2025A hosted call center is a contact center solution in which the software, infrastructure, and systems are hosted by a third-party provider and accessed over...
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A hosted call center is a contact center solution in which the software, infrastructure, and systems are hosted by a third-party provider and accessed over...
A long call in a contact center refers to a customer interaction that exceeds the average handling time (AHT) by a significant margin. While there’s...
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A multichannel call center is a customer service or support center that interacts with customers using multiple communication channels. Unlike conventional...
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A reason code is a predefined label or category used in contact centers to explain the purpose or outcome of a customer interaction. Agents select a reason...
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A remote agent is a contact center employee who works outside the traditional office—typically from home or another remote site. Remote agents perform th...
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A remote procedure call (RPC) is a communication protocol that allows a program to request a service or execute a function on another computer in a network...
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A robocall is an automated phone call that delivers a pre-recorded message to the recipient. A computer system dials the number and plays the message. Busi...
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A spam call is an unwanted or unsolicited phone call, often made in bulk, usually intending to advertise, scam, or gather personal information. These calls...
A Supervisor Dashboard in contact centers is a centralized, real-time interface that gives team leaders or managers complete visibility into their call cen...
A toll-free number is a telephone number that allows callers to reach a business or organization without being charged for the call. Instead of the ca...