How Artificial Intelligence (AI) Chatbots Can Help Call Centers
April 29, 2025AI chatbots are intelligent virtual assistants that use artificial intelligence to handle customer inquiries, provide support, and optimize call center ope...
AI chatbots are intelligent virtual assistants that use artificial intelligence to handle customer inquiries, provide support, and optimize call center ope...
Call center efficiency refers to the effectiveness with which a contact center utilizes its resources, agents, tools, time, and technology to handle custom...
Chat support is a real-time communication channel that enables customers to interact with support agents through web chat, mobile apps, or messaging platfo...
Automated outbound calls are pre-programmed phone calls made by contact center systems without manual dialing by agents. Based on the purpose of the call, ...
Call flows refer to the step-by-step path a phone call takes within a contact center, from when a customer initiates the call to its resolution. A call flo...
Customer experience interactions (CXI) refer to all the touchpoints and communications a customer has with a business through a contact center. This includ...
A missed call occurs when a customer tries to reach a contact center but cannot connect with an agent. This typically happens when the customer hangs up be...
A blocked call in a contact center refers to an incoming customer call that cannot connect with the system or reach an available agent. This can happen whe...
A call center consultation call is a strategic conversation between a business and a call center solution provider or consultant. Unlike a standard sales c...
Call transfer is moving a live call from one agent or department to another within a contact center. Agents use call transfers when a customer needs assist...
