PerfectSoft Interactions Transforms Your Contact Center with Unmatched Benefits
Efficiency on Steroids
Slashes costs and reduces the time and effort needed to deliver top-notch services.
Customer Experience Wonderland
Crafts a smooth and magical journey across all channels, providing a unified experience.
Insights with X-ray Vision
Unlocks deep insights into customer behavior, predicting their needs like a mind reader.
Scalability with Superpowers
Expands or contracts effortlessly to meet the ever-changing demands of your contact center.
Automated Processes with a Magic Touch
Saves time and resources, delivering lightning-fast service to customers.
Unify Your Communication Channels with One Interface
Embrace the Omnichannel Communication
PerfectSoft Interactions seamlessly handles various interactions simultaneously, integrating voice calls, SMS, and email with social media messaging platforms like WhatsApp, Facebook Messenger, Twitter, and Telegram. It provides a centralized dashboard equipped with all the essential tools to manage sophisticated outbound, inbound, and blended campaigns across industries such as eCommerce, customer service, technical support, collections, healthcare, and finance.
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Facebook Messenger
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Telegram
SMS
Live Chat
Webchat AI
Voicemail
AI Voice
Streamline Your Workflow with the Unified Agent Desktop
With unique productivity tools, high customizability, and effortless access, the Unified Agent Desktop goes beyond a simple dashboard—it's your ultimate productivity enhancer.
Fully Web-Based
All your agents need, are an internet connection and a browser to access the full range of complex features available in PerfectSoft Interactions.
Virtual Agent Environment
Flexibility is essential for contact center agents. PerfectSoft Interactions provides each agent with their own account for remote access, activity tracking, performance monitoring, and more.
Integrated WebRTC
Upgrade your contact center with advanced digital telephony technology, allowing VoIP functions to be seamlessly integrated into a web browser.
Dynamic Agent Scripting
Say goodbye to outdated paper scripts. Embrace the future of contact center scripting with PerfectSoft Interactions’s Agent Dynamic Scripting.
Media Blending
PerfectSoft Interactions combines all the latest interaction channels into a single, user-friendly Agent Desktop.
Call Recording Software for Contact Centers
Enhance training, improve agent-client interactions, and gain valuable client insights with the advanced cloud recording capabilities of PerfectSoft Interactions.
Customer History
Client interactions are meticulously tracked, stored, and integrated with your CRM, allowing for real-time data management and improved efficiency.
Real-Time Call Center Monitoring
PerfectSoft Interactions offers real-time reporting on inbound, outbound, or blended campaigns through its Real-Time Data capabilities.
Agent Workspace Designer
Personalize toolbars, shortcuts, and labels to create the ideal work environment, delivering an agent experience your team will love.
Integrations That Just Click
Ever wish your tools could just get along? With our open API, they do! Seamlessly connect all your favorite tools into one powerful platform that’s not just efficient but also a total game-changer for productivity. It’s like giving your business a little extra oomph.
Optimize Your Inbound Campaigns with PerfectSoft Interactions
Experience seamless voice interactions with advanced IVR, CTI, TTS, and ASR, ensuring intelligent call routing and exceptional efficiency.
Automatic Call Distribution (ACD)
Maximize customer satisfaction by connecting each call to the most qualified agents using customizable filters and skill-based routing technology, enhancing your customer experience effortlessly.
Interactive Voice Response (IVR)
PerfectSoft Interactions features a comprehensive IVR system that seamlessly adapts to any inbound operation, setting it apart from other contact center solutions.
Dynamic Routing
Extend IVR capabilities across all inbound channels, including email, SMS, and social media messaging applications, for unparalleled flexibility.
Computer Telephony Integration (CTI)
PerfectSoft Interactions integrates client data across all communication channels, not just voice calls, ensuring comprehensive interaction insights.
Skills-Based Routing
Develop detailed profiles for agents based on department, skills, and expertise, and use precision routing to automate inbound calls with exceptional accuracy.
Voicemail Queue Distribution
Handle voicemails like any other inbound interaction, with agents able to respond via SMS, email, voice, and more through an intuitive interface.
Call Queue
Enhance the client waiting experience with customizable rules and the option for callers to request a callback while maintaining their queue position.
Text to Speech (TTS)
Integrated TTS technology offers a multitude of applications within the contact center, providing versatile communication solutions.
Automatic Speech Recognition (ASR)
Future-proof your contact center with built-in ASR, which, combined with TTS and IVR integration, offers limitless customization possibilities.
Supercharge Your Outbound Voice Interactions
Unlock the full potential of your contact center with PerfectSoft Interactions, featuring a versatile outbound toolbox designed to boost productivity, adaptability, and customer satisfaction.
Predictive Dialing
Ideal for B2C environments with extensive call lists, Predictive Dialing automatically dials multiple numbers and connects answered calls to available agents.
Preview Dialing
Preview Dialing lets agents review prospect information before deciding whether to initiate the call.
Automatic Preview Dialing
Enhance efficiency by displaying client information to agents as the system dials the prospect’s number.
Progressive Dialing
The Progressive Dialer uses the number of available agents to determine the dialing rate, ensuring optimal use of resources.
Voice Message Broadcast
PerfectSoft Interactions enables the creation of highly customizable campaigns using advanced IVR and TTS to broadcast messages to a large audience, delivering strong outbound performance.
Lead Management
The Realtime Lead Management tool underpins cost-effective outbound campaigns with advanced lead filtering capabilities.
Answering Machine Detection (AMD)
Improve outbound campaign efficiency by using the built-in AMD tool in PerfectSoft Interactions to filter out answering machines.
Transform Customer Engagement with Omnichannel Excellence
PerfectSoft Interactions seamlessly integrates voice, SMS, and social media channels into a single, easy-to-use dashboard, empowering your agents to deliver superior customer interactions across every platform.
Elevate Your Strategy with Advanced Reporting & Analytics
PerfectSoft Interactions provides robust analytics and reporting tools, merging data from all channels to deliver comprehensive insights and superior monitoring for your omnichannel contact center.
Supervisor Dashboard
Consolidate all your KPI’s into a customizable supervisor dashboard for easy monitoring of call performance, agent efficiency, and campaign success.
Customer Interaction Analytics
Managing complex campaigns across multiple channels (email, voice, SMS, Facebook, WhatsApp, Telegram, etc.) demands a dependable source of precise data.
Reporting Engine
Access 77 pre-built reports out-of-the-box, with the flexibility to create new ones tailored to meet the specific reporting needs of any contact center.
Performance Analytics
PerfectSoft Interactions captures, measures, tracks, and reports a variety of KPIs and SLAs to meet the demands of any contact center business or department.
Quality Management
Monitor agents and interactions to gather valuable information, ensuring you maintain high-quality service standards for your team and customers.
Let’s Make Great Things Happen Together
Ready to transform your contact center and see some real results? We’re here to help you every step of the way. Whether you need a little guidance or a big overhaul, let’s chat and make it happen.
Get in Touch