In the U.S., there were 65 million interconnected VoIP subscriptions and 18 million legacy landline connections as of June 2024, which is a clear shift tow...
Running a business phone system used to mean PBX cabinets, complex wiring, and maintenance contracts. Today, a hosted (cloud) phone system does it all...
Over 80% of U.S. landline connections have disappeared in the last two decades, and the decline isn’t slowing down. The Public Switched Telephone Netw...
Every dollar matters when you're running a business, and so does every customer call. For years, businesses have relied on landline systems th...
What would it cost your business if a missed call meant a lost client? A Forbes study found that miscommunication drains an average of $62.4 million a...
Outdated systems cost more than time; they cost customers. Businesses are under constant pressure to deliver faster, more personalized support while k...
A high-value customer reaches out to your support team through live chat but doesn’t get a quick response. They switch to email, only to be told to call ...
According to the Communications Fraud Control Association (CFCA), telecommunications fraud resulted in an estimated $38.95 billion in losses in 2023, marki...
Did you know that just 1% packet loss or a 150 millisecond delay is enough to make a VoIP call difficult to follow? Many businesses report that poor cal...
One missed call can cost you a client. As business operations become more connected, even one missed or dropped call can mean a lost opportunity. It c...
