What Is an Automatic Call Dialer?
April 29, 2025An automatic call dialer, or autodialer, is software used in contact centers to automate dialing phone numbers for outbound calls. Instead of agents manual...
An automatic call dialer, or autodialer, is software used in contact centers to automate dialing phone numbers for outbound calls. Instead of agents manual...
An inbound call is a phone call received by a contact center, customer service team, or business from a customer or client. Rather than the business, the c...
An incumbent local exchange carrier (ILEC) is a telephone company that was initially established to provide local landline telephone services in a specific...
An outbound call is made from a contact center or call center agent to a customer, client, or prospect. An agent can initiate these calls manually or autom...
Automatic Call Routing (ACR) is a technology used in contact centers to direct incoming calls to the most appropriate agent or department based on predefin...
Automatic Speech Recognition (ASR) is a technology that converts spoken language into written text. In contact centers, ASR enables systems to understand a...
Bulk text messaging involves sending a single SMS or text message to a large group of recipients simultaneously. Businesses use this tool in a contact cent...
Call center coaching is the structured process of guiding, training, and supporting contact center agents to improve their performance, communication skill...
Call center scheduling is the process of planning and assigning shifts to contact center agents to ensure adequate staffing for handling incoming and outgo...
Call center shrinkage refers to the percentage of time agents are paid to work but are unavailable to handle customer interactions. This includes time spen...
