What Is a Carrier?
April 29, 2025A carrier is a telecommunications company that provides the infrastructure and services necessary for transmitting voice, data, and other communication ser...
A carrier is a telecommunications company that provides the infrastructure and services necessary for transmitting voice, data, and other communication ser...
A chat server is a backend system that enables real-time messaging between users through chat applications. In contact centers, chat servers support i...
A customer service representative (CSR) is a frontline employee in a contact center who interacts directly with customers to address inquiries, resolve iss...
A hosted call center is a contact center solution in which the software, infrastructure, and systems are hosted by a third-party provider and accessed over...
A long call in a contact center refers to a customer interaction that exceeds the average handling time (AHT) by a significant margin. While there’s...
A multichannel call center is a customer service or support center that interacts with customers using multiple communication channels. Unlike conventional...
A reason code is a predefined label or category used in contact centers to explain the purpose or outcome of a customer interaction. Agents select a reason...
A remote agent is a contact center employee who works outside the traditional office—typically from home or another remote site. Remote agents perform th...
A remote procedure call (RPC) is a communication protocol that allows a program to request a service or execute a function on another computer in a network...
A robocall is an automated phone call that delivers a pre-recorded message to the recipient. A computer system dials the number and plays the message. Busi...
